| Broker Sells Policy w/Professional Advocacy from Absolute Resolutions, LLC. --------> | A professional healthcare liaison contacts the policy holder to welcome, introduce and explain to them exactly how we will service them for the term of thier policy. ------> | We will mail the policy holder a laminated membership card to carry with them in case they should ever be in need of our services and verify that the plan and demographic information is correct. -----> | We will contact the healthplan, informing them of our relationship with the policyholder, mail/fax over documentation required to grant us access to thier medical insurance claims and benefit information. -----> |
Once an issue arises, big or small, the policyholder calls Absolute Resolutions, in lieu of calling the healthplan and we open a work order for that policyholder. -----> | A professional liaison is assigned to the issue and begins resolution of the issue by contacting the appropriate parties involved. -----> | Once resoltuion is achieved, the liaison contacts the policyholder to inform of the outcome. -----> | This process eliminates the need for any additional phone calls made to the Broker/Agent so that he/she can concentrate on selling policies while adding that EXTRA layer of care and concern in the eyes of the policyholder. |